CSI WatchDOG Webinar: Social Media & Compliance

Is there anyone left who isn't engaged in some form of social media? It is obviously no longer a fad, or only used by younger generations. Social media has captured the attention of the masses. The vast majority of consumers are now "social" and that is why financial institutions need to consider being social too. Facebook messages, tweets, blog posts, text messages, video...  this webinar explores all sides of the evolving customer communication puzzle and ensure that your bank is communicating effectively—and complying—through social media channels.

Click here for full webinar recording.

Lori Cortez Joins IBAT Services, Inc

The Independent Bankers Association of Texas (IBAT) is pleased to announce the addition of Lori Cortez to the IBAT Services Team.  

Lori joins IBAT Services as a Vice President, following thirty years of service as a Texas community banker, most recently with Southwest Bank in Fort Worth, Texas.  

In her new role, Lori will expand the knowledge base of the IBAT Services Team, providing an in-house banker’s perspective to identifying new products for endorsement by the IBAT Board of Directors and the due diligence that underlies every new endorsement.  

To reach Lori, or any member of the IBAT Services team, call 512-474-6889.

First American Payment Systems Wins ATSI Call Center Award of Distinction

Recognized As The “Best of The Best”, First American Payment Systems Wins the ATSI Call Center Award of Distinction.
The Association of TeleServices International (ATSI) Awards Call Center Award Of Distinction to First American Payment Systems for the second year in a row. 

FORT WORTH, Texas – July 29, 2014 – For the second year in a row, First American Payment Systems announces that it has won the Association of TeleServices International’s (ATSI) coveted Call Center Award of Distinction.  Following a six month test, an independent panel of judges selected First American Payment Systems after reviewing candidates for response time, courtesy, etiquette, accuracy, proper call techniques, and customer relationship management (CRM).  
 
"Winning the Call Center Award of Distinction again is a tremendous honor and a momentous achievement for First American.” said Latiffa Sharpe, Vice President of Merchant Services for First American Payment Systems. “These back-to-back awards demonstrate not only that First American is committed to providing the utmost in service to its partners and merchants, but also that it strives to maintain that level of service year after year.”
 
About First American Payment Systems
First American Payment Systems, L.P., based in Fort Worth, Texas, is a payment processor that provides comprehensive electronic transaction processing services for more than 140,000 merchants throughout the United States and Canada. In addition to credit, debit, and EBT card processing, First American offers a complete line of proprietary business solutions, including 1stPayPOS® tablet-based point-of-sale system, M+Terminal® mobile solution, Secur-Chex® check services, FirstAdvantage® gift cards, FirstPay.Net™ e-commerce solutions, FirstFund® ACH software, Govolution® government e-payments, national ATM sales, and Merimac Capital® point-of-sale equipment and ATM leasing. For more information, visit the website.
 
About ATSI
The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services.  ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.

About IBAT Services

Enhancing profitability of True Texas Community Banks by marketing quality products and services

IBAT Services is a subsidiary of the Independent Bankers Association of Texas.  Incorporated in 1984, IBAT Services was formed to market IBAT endorsements.

As delegated by the IBAT board of directors, IBAT Services identifies and reviews products, services and providers that assist member banks in maintaining their competitive position in the marketplace.  Further, IBAT Services engages in rigorous due diligence, which often includes the involvement of outside consultants for specialized reviews.  The Board takes pride in its negotiation of IBAT Member Only benefits and discounts.

To learn more call Curt Nelson at 512.275-2240.