Bankers' Resources

Consumer Compliance Management Program Resources

Compliance Management System:

Internal Controls:


Consumer Complaints:

Compliance Officers:

Bank Directors:

Risk Assessments:

  • Conducting Consumer Compliance Risk Assessments – Examiner Insights, August 20, 2013 – Outlook Live

Social Media:

Mobile Services:

New, Expanded, or Modified Products:

Third Party Relationships:

Technology Outsourcing:



  • Prohibition of Unfair, Deceptive, or Abusive Acts or Practices in the Collection of Consumer Debts, CFPB Bulletin 2013-07
    • Topic is debt collection, but the UDAAP principals stated apply universally to consumer transactions

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Consumer Credit Law

The Texas Credit Title provides for different fees and different late charges depending on the type of loan. This chart provides a quick guide.

Compliance Bulletins Archives


Your bank must register for CANS with the Department of Banking.


Code of Ethics
IBAT Services and its General Counsel Karen Neeley have made compliance simple for your bank. Code of Ethics is our latest value package offering, including a handbook with plain language explanation of relevant laws and regulations, sample policy, and text of pertinent bulletins, laws, and regulations. As a special bonus, the program includes a CD with the sample policy ready for your bank to customize plus a power point for internal training! Purchase Information.