Best Practices for Community Banks

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kgoulart@ibat.org
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Joined: 2011-05-11 10:24
Best Practices for Community Banks
  • Encouraging or requiring all staff who can work remotely to do so;
  • Reminding customers of their phone, ATM and digital banking options;
  • Providing employees who handle customer transactions the option of wearing gloves as they desire and encouraging regular breaks for handwashing and disinfecting of transaction areas;
  • Propping open doors in common areas (not secure access doors) to prevent employees from touch door handles;
  • Limiting the number of customers allowed in the lobby at any time;
  • Limiting the number of people in elevators or other spaces where they would be in close contact with one another;
  • Closing branch lobbies and requiring all transactions be handled in the drive through lanes;
  • Increasing cash orders and inventory in ATMs and vaults;
  • Offering fully paid time off to employees who are sick or caring for sick family members;
  • Providing fully paid time off for two weeks if the employee is returning from spring break travel;

 

 

Kelly Goulart  - Regulatory Compliance Manager

Direct = 512-275-2231  Email = kgoulart@ibat.org