Agent IQ empowers customers to select and engage with their personal banker through asynchronous chat through mobile and web, thus recreating the personal trusted advisory relationship that has been critical to the success of small and mid-size banks. Scalability is achieved by supporting human bankers with conversational AI to respond to simple queries 24/7 and by presenting suggested responses, contextual materials, documents, and tagging conversations.
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Formed in 1974, the Independent Bankers Association of Texas (IBAT) represents Texas community banks. The Austin-based group is the largest state community banking organization in the nation, with membership comprised of more than 2,000 banks and branches in 700 Texas communities. Providing safe and responsible financial services to all Texans, IBAT member bank assets range in size from $21 million to $31 billion with combined assets statewide of nearly $193 billion. IBAT member banks are committed to supporting and investing in their local communities.