AHPT Resource Sheet

By Melissa Nance, Advantage Health Plans Trust

During times of weather related emergencies we are often overwhelmed with  all the details of starting over. Below are a few reminders that may help you identify where to start.

  • Providers and members can speak to a representative by calling your health plan customer service number on the back of your member ID card. Here are some common numbers:
  • Advantage Health Plans: 800-324-9396
  • Aetna: 800-872-3862
  • BCBS: 800-521-2227
  • Cigna: 800-244-6224
  • Humana: 844-330-7799
  • Scott & White: 800-321-7947
  • UHC: 877-294-1429
  • Lost or damaged member ID Cards can be reordered by contacting your health plan customer service. Often, temporary ID cards can be printed online. 
  • The Affordable Care Act mandates that emergency services are available under all benefit plans. If you need emergency assistance, dial 911 or go to your nearest emergency services provider. 
  • To verify provider network participation, you may contact your health plan customer service. 
  • Lost or damaged prescriptions may be replaced at no cost* to the participant. Contact your health plan customer service or your pharmacy benefit manager for instructions. *This benefit may not be available from all health plans.
  • Maintenance medications typically ordered through a mail order program, may need to have shipment delayed by contacting your mail order pharmacy or your health plan customer service. 
  • Members may consider updating their mail order prescriptions shipping address to an alternate address until more permanent solutions transpire. Contact your mail order pharmacy or your health plan customer service for instructions. 
  • Often times, employer sponsored group life or disability plans include an Employee Assistance Program (EAP). Contact your employer or group life or disability plan customer service for details.  

Our thoughts and prayers are with you now, as always, as you, your employees, your family and friends, and the community begin to move forward from the devastation caused by weather related emergencies.